What you can expect, in every city.

Instant quotes are based on the details you provide: location, bedrooms, bathrooms, service type, add-ons and frequency. Prices are shown before tax in the local currency of your location.

Your booking is confirmed once your local team replies with a date and time. If the home's size or condition differs a lot from the request, we'll talk to you and agree on any price change before work starts. We never add charges after the fact without telling you.

Commercial, Airbnb, post-renovation, pre-listing and carpet work are quoted individually after photos or a walkthrough.

Mayfair never asks residential clients to sign a long-term contract. Recurring discounts (weekly, every two weeks or monthly) apply for as long as you keep that schedule. You can pause, change or end a recurring schedule at any time with notice.

Please give at least 48 hours' notice to cancel or reschedule. That lets us offer the time to another client and keep your cleaner's day full.

We don't charge cancellation fees. If our team arrives and can't get in, or the visit is cancelled at the door, your location may ask to confirm future visits a day ahead.

If we ever need to reschedule because of weather or illness, we'll contact you as early as possible and offer the next available time.

If something on the checklist was missed, tell your location within 24 hours of the clean, with a photo if you can. We'll come back and re-clean those areas at no charge.

The guarantee covers the scope of the service you booked. Items outside that scope can be added to your next visit.

You don't need to be home. Many clients provide a key, lockbox or entry code. Access details are stored securely, shared only with the cleaners assigned to your home, and never written on keys or tags.

Please let us know about alarms, parking rules or building access steps when you book.

Our cleaners bring their own supplies and equipment. Eco-friendly, non-toxic products are available on request at no extra cost. If you'd like us to use a specific product on a surface, leave it out with a note.

We love pets. Please tell us about them when you book, and secure any that are anxious around visitors. For safety, our cleaners won't handle animals or clean up pet waste beyond normal surface cleaning.

Every Mayfair cleaner is vetted and background-checked before their first visit. Every location carries commercial liability insurance.

Our cleaners won't move heavy furniture, work from ladders taller than a step stool, handle biohazards or mould remediation, or clean areas they believe are unsafe. If something like that comes up, they'll tell you and we'll suggest the right professional.

Accidents are rare, but if one happens, your cleaner will tell you or leave a note, and your location will contact you to make it right. Please report any damage you find within 24 hours. Put away valuables, heirlooms and anything fragile you'd prefer we don't handle.

You'll receive an invoice from your location after each clean. Prices are in Canadian dollars for Canadian locations and US dollars for US locations, plus applicable sales tax.

Mayfair gift cards include tax in the purchase price, never expire and can be used on any service until the full balance is spent. They're delivered by email with your personal message. Buy a gift card.

We collect the information you send us (name, contact details, address and home details) to quote, schedule and invoice your cleans. Quote requests are sent only to the Mayfair location that serves your area.

We don't sell your information. We use your email and phone number to run your service and, only if you agree, to send occasional offers you can unsubscribe from at any time. To see, correct or delete your information, contact head office at service@mayfairhomecleaning.com.